Frequently Asked Questions . I want more information? A security system consists of a control panel that is usually located in a remote area of the house such as a closet or laundry room. This panel is the . Once the signals are received the control panel transmits the signals to Geo. Arm. Get started with a Geo. Arm wireless security alarm system today. I have heard I can receive a 2. How do I go about receiving this discount? Depending on which insurance company you use, you may be eligible to receive up to a 2. In many cases this discount can more than make up for Geo. Arm. Once you go online with Geo. Arm, we will issue you a certificate of alarm. Simply mail/fax that certificate to your insurance company as proof that your location is monitored. They will then be able to apply whatever discount they may offer. Remember, fire alarm monitoring may provide you with an even greater discount! I have a dog, cat, or other pet. Does that mean I can't use motion detectors? No, motion detector technology has come a long way and most manufacturers now offer a . Sensors are usually sold with . Additionally, you can always mask off the bottom of your motion detector lens so that it will not pick up motion at the ground level. ![]() This allows your animal free range while still protecting you against real intruders. I already have smoke detectors that were installed when my house was built, why would I need additional smoke detectors tied into my security system? The battery operated smoke detector that you refer to is a simple life safety device. It has a local siren built into the detector that ensures no one will be trapped in your house during a real fire. A smoke detector that is tied into your burglar system is meant to add a second layer of protection in the event no one is home when the smoke detector is activated. The control panel will send the alarm signal as a fire alarm and the Geo. Arm operator will then dispatch the fire department instead of the police department with the intention of saving your property from complete damage. I see you offer . Are they as reliable as wired systems, and are they as easy to use? Yes, wireless devices have come a long way since they were first introduced and are now even more reliable than traditional hard wired systems. By investing in a wireless system you not only pay less initially as the installation is much easier, but you also save in the long run as service can be performed by anyone. No metering hidden wires or checking every device to see what is causing the problem. Each wireless device runs on long- life batteries and reports back to the control panel multiple times a day. If the control panel ever misses a report from a device you know right away which device is faulty saving the cost of troubleshooting an entire wired system. Wireless security systems are also very easy to use as you can move devices around as needs change. Additionally, wireless systems have devices such as wireless key fobs, similar to a remote car alarm key, that can arm and disarm your security system with a touch of a button. If you have your hands full as you enter your house you no longer have to rush to deactivate your alarm, simply press the button before you enter and be assured of no false alarms. If my system reports to Geo. Arm using my phone line, what happens if my phone line is cut or out of service? That is a great question! ![]() Fortunately, Geo. Arm has very flexible communication paths. You can either add a cellular radio as added line security or you can use an Ethernet connection as your main communication path. With the cellular radio there is no line to cut and works under any conditions. ![]() ![]() These radios can be backups or primary communicators. With these options you can even eliminate your traditional phone line and enjoy further monthly savings. What if I lose power at my location?
Will my security system still work? Yes, most security systems come equipped with a battery backup. These battery backups usually work for 2. You should make it a habit to periodically test the battery backup on your security system. What if I accidentally set off my alarm? We strive to educate our customers as best we can to eliminate the chance of user error, but we understand accidents happen. Simply call Geo. Arm. They will ask you for your passcode cancellation to confirm your identity and then cancel the dispatch. ![]() ![]() What happens when I press my system's panic button? When a Geo. Arm central station operator receives a panic button they immediately dispatch emergency services. You are not able to call in and cancel this type of alarm. ![]() Honeywell Security’s innovative line of control panels provide you with more of what you want—the power, capacity and versatility to satisfy virtually any. Discover how a security and home automation system from Honeywell is the best way to protect your home and family and save on energy costs. You can also control locks. Installation manual for the Honeywell VISTA 128BPT and 250BPT wired control panels. For help installing your 128BPT or 250BPT, call 888-818-7728. How do I test my system to confirm it is working properly? Make sure to call Geo. Arm's central alarm monitoring station (Mon- Fri, 8: 0. ET) to put your account on test while you replace the batteries of your security devices. This test is done free of charge for our monitoring clients. Call Geo. Arm at 1(8. Give Geo. Arm agent your name, address, account number (CSID) and false alarm password. ![]() Ask us to place your security system on test mode for 1 hour. For the next hour you can cause alarms without the police, fire, or other departments being notified. Please arm your security system and wait for exit delay (1. Open your door and windows. Walk in front of your motion detectors. If you have an emergency button such as a panic button, go and press it. Repeat steps 7, 8 as many times as desired. Disarm your system using your keypad or keyfob. After doing a complete test, contact Geo. Arm at 1(8. 77)4. Call Geo. Arm to verify your alarm signals were received, Ask Geo. Arm to place your account off test mode. In the event that your system is not working properly, please call us at 1(8. What if I am moving? Does my system move with me? If you own your system and it is wireless, simply take it down and install it at your new location. Once installed click here to move your service to your new address. If you do not own your system or if it is hardwired, upgrade today to your very own wireless security system for your new location. How do I update my contact list? Any changes to your contact list must be made by mail, fax or email. Please include your name, address, account number and false alarm password. By Mail: Geo. Arm Security Solutions. Old Okeechobee Rd. West Palm Beach, FL 3. By Fax: 1(5. 61)6. By Email: customerservice@geoarm. No requests over the phone will be entered. This protocol is meant to safeguard you against any fraudulent activity. Can Geo. Arm monitor my existing system? Yes, Geo. Arm has software to remotely reprogram systems from most major manufacturers. Some security companies use proprietary equipment to prevent other companies from taking over their systems. In the instance that your control panel is locked out and we cannot remotely program it, we have a phone line digital diverter device that will allow your locked out panel to be monitored by Geo. Arm. Switch to Geo. Arm Central Station Alarm Monitoring today. If you have any other questions please feel free to contact us. Intrusion & Alarm. Net. INTRUSION & ALARMNET. This new site layout and functionality is based upon customer feedback and is intended to provide the most up to date product information for our valued customers. My. Web. Tech is an invaluable reference tool for your day- to- day technical support needs. Experience the full spectrum of support and services available to you as a Honeywell customer. You have access to the same comprehensive library of reference documents that our technicians use in our call center. This includes documents such as step- by- step instructions, frequently asked questions (FAQ's), special technical notes and feature definitions. In addition, you can view training videos, and download instruction manuals and guides. There is a section in which you can download Compass 2. My. Web. Tech provides a comprehensive search function to help you quickly find what you need.
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